Shipping & Returns

Shipping & Returns

At Leaf & Stone, we aim to provide a smooth and transparent shopping experience. Below, you’ll find all the details on our shipping options, processing times, and return policy. If you have any questions, feel free to contact our customer support team at support@leafandstone.com.

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Shipping Policy

Processing Times

• Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
• Once processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

We offer multiple shipping options depending on the destination and weight of your order. Please refer to the rates below for more information.

• United States of America

  • 0 kg to 2 kg: $12.00 (3 - 10 business days)
  • 2.01 kg to 5 kg: $18.00 (3 - 10 business days)
  • 5.1 kg and up: $25.00 (3 - 10 business days)

• Asia

  • 0 kg to 2 kg: $15.00 (5 - 12 business days)
  • 2.01 kg to 5 kg: $22.00 (5 - 12 business days)
  • 5.1 kg and up: $30.00 (5 - 12 business days)

• Oceania

  • 0 kg to 2 kg: $18.00 (6 - 14 business days)
  • 2.01 kg to 5 kg: $25.00 (6 - 14 business days)
  • 5.1 kg and up: $35.00 (6 - 14 business days)

• South America

  • 0 kg to 2 kg: $20.00 (7 - 15 business days)
  • 2.01 kg to 5 kg: $28.00 (7 - 15 business days)
  • 5.1 kg and up: $38.00 (7 - 15 business days)

• Africa

  • 0 kg to 2 kg: $20.00 (7 - 15 business days)
  • 2.01 kg to 5 kg: $28.00 (7 - 15 business days)
  • 5.1 kg and up: $40.00 (7 - 15 business days)

Note: Delivery times are estimates and may vary depending on your location and carrier delays.

Customs, Duties, and Taxes

For international orders, customs duties and import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our shipping rates. Leaf & Stone is not responsible for delays caused by customs processing.

Lost or Delayed Shipments

While we strive to ensure timely deliveries, Leaf & Stone is not liable for packages lost or delayed by the carrier once they leave our facility. If your package is delayed, please contact the carrier with the tracking information provided, or reach out to our support team for assistance.

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Returns & Refunds Policy

Return Eligibility

We hope you love your purchase, but if for any reason you’re not satisfied, we accept returns within 30 days of delivery for eligible items. To qualify for a return:

• The item must be unused and in its original packaging.
• Certain items, such as personal care products, sale items, and gift cards, are non-returnable.

How to Initiate a Return

To start a return, please email us at support@leafandstone.com with your order number and reason for return. Our team will guide you through the return process, including where to send your item.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• Return Address: Provided by customer service upon return request.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• A refund will be issued to your original payment method within 5-10 business days.
• Original shipping fees are non-refundable, and a small restocking fee may apply to certain items.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are non-returnable:

• Personal care products (e.g., skincare items, reusable cloths)
• Sale and clearance items
• Gift cards

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Additional Information

• Exchanges: Unfortunately, we are unable to offer exchanges. If you need a different item, please initiate a return for the original product and place a new order.
• Final Sale Items: Items marked as “Final Sale” are non-returnable and non-refundable.
• Policy Updates: Leaf & Stone reserves the right to update our Shipping & Returns policies at any time without prior notice.

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Thank you for choosing Leaf & Stone for your eco-friendly essentials. We value your trust and aim to provide a seamless shopping experience. If you have any questions, please don’t hesitate to reach out to our support team.